Skyresponse

A step by step guide is available in Getting Started with Skyresponse.

Skyresponse is a digital platform for providing solutions within care, smart buildings, safety and response centres.

The Skyresponse service is separate from the backend connection of the gateway. The gateway reports alarms to Skyresponse in addition to reporting data to the backend, and a backend connection is not required to use Skyresponse.

To use Skyresponse, enable it by setting 0x9817 - Skyresponse Config in the gateway(s) and configure the transmitter secret/pin in each device using 0x9814 - Skyresponse Alarm Config. We recommend using a 16-character transmitter secret. 0x8269 - Alarm Mode must be set to 2 (Timestamped) in the device.

When a new alarm is triggered, the alarm is reported to Skyresponse by the gateway. An alarm event is created in Skyresponse. The alarm can be cleared in two ways:

If the alarm state is cleared locally by Touchless Alarm Clearing, the alarm event is automatically cleared in Skyresponse. The alarm then enters the deactivated state in Skyresponse.

If the alarm event is cleared in Skyresponse (via Response Portal or App), the gateway will clear alarm-state in the device on the next alarm sync. This typically takes up to 1 minute.

Note

When using Touchless Alarm Clearing, the identity of the person clearing the alarm will not be logged in Skyresponse. Normally, however, in practice this will be the same person having taken the alarm.

While the alarm is active, the Skyresponse alarm is updated with the named location (alias) of the extender estimated to be closest to the alarm device. The location may be tagged accurate or inaccurate. An accurate location is very close to the extender.

Use 0x8013 - Device Aliases to set the alias/name of extenders.

Battery alarms are also reported to Skyresponse when the battery is low. To clear the alarm, replace the battery or charge the device to above 50%. It is also possible to clear the alarm in Skyresponse. However, this may trigger a new battery alarm.

A configured Skyresponse device (transmitter) should be assigned to an object in Skyresponse. Otherwise, the transmitter update request will fail. If the device is not going to be used/assigned, it should be put in storage mode.

Heartbeat alarm should be configured in Skyresponse. Go to the organization in Skyresponse Admin, select Advanced settings and expand Generic. Set UPDATE_INTERVAL_420 to 30min_30sec or 1h. Click Save.

Supported Devices

The following devices support Skyresponse: